ilmaah · last updated 9 October 2026 · 18+ only

Legal & safety

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Privacy Policy (summary with required particulars)

ilmaah (ilmaah.com) is a platform for adult Muslims in India to book a 30-minute private chat (text, photos, short videos, and voice messages) with a listed Imam or Hafiz. We process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023. We do not sell personal data.

What we collect and why

• Name — create and display the account.
• Email — authentication, security, support, grievances.
• Username, hashed password, optional photo and profile fields — account and scholar listing.
• Google identifiers if you use Google sign-in.
• Bookings, topics, notes, times — to schedule the chat.
• Encrypted chat ciphertext, disappear window (24 hours / 7 days / 12 days), booking chat window (from the start time until the end time) — to provide private messaging.
• Voice messages — the microphone is used only while you record in an open booked chat (up to 2 minutes). Audio is encrypted on your device before upload; we store only the encrypted file in private storage and cannot listen to it. The file is deleted when the message expires, when an unsent recording is abandoned, and when an account is deleted.
• Photos and short videos you choose from your library in an open booked chat. The file is encrypted on your device before upload; we store only the encrypted file and cannot view it. Photos are about 1.5 MB. Videos are up to 15 seconds and about 4 MB. The file is deleted when the message expires, when an unsent upload is abandoned, and when an account is deleted.
• Report evidence — if you report a voice message and choose to attach it, moderators receive an unlocked copy of that clip, deleted 90 days after the report is closed unless the law requires longer.
• Ratings and optional private notes after a chat.
• Scholar documents — private review of claimed credentials. Not public URLs.
• Payments (₹299, 20% platform fee), Razorpay ids, UPI payout details — checkout, refunds, payouts.
• Reports, blocks, admin events — safety.
• Alert tokens if you enable them; IP/user-agent/auth logs for security and CERT-In style log duties.

Messages normally leave the active chat when older than the chosen disappear window, for both people. We may retain limited copies for abuse investigation, legal requests, disputes, intermediary 180-day preservation of certain removed/registration records, and rolling ICT logs. We do not promise deletion from every backup at the same instant.

Rights: access, correction, erasure where the law allows, and withdrawal of consent. Use the in-app Your data page or support@ilmaah.com.

Delete your account

You can delete your account without installing the app again: email support@ilmaah.com from the address on the account and ask us to delete it. In the app, open Profile → Your data → Delete my account. Either way, deletion enters a 30-day recovery period: logging in during that time cancels the request. If you do not return, personal data we are not required to keep is removed by a server-side process. Tax, payment, grievance, verification-file, and log records may remain as required. We do not promise deletion from every backup.

Processors include Supabase, Razorpay, Google (if used), and hosting. See the in-app Privacy Policy for the full notice.

Terms of Service (summary)

You must be 18+. ilmaah is a platform connecting members with independent scholars. Sessions are private chats with text, photos, short videos, and voice messages, not video calls, medical, legal, or emergency services. Prohibited: harassment, threats, child sexual content, hate, impersonation, fraud, doxxing, copyright infringement, illegal activity. A credentials-reviewed mark is not a government or university endorsement. If you are in danger, call 112. Governing law: India.

Cookies

Essential cookies and local storage keep you signed in. We do not currently run advertising pixels (Google Analytics, Meta Pixel, Hotjar, Mixpanel). Razorpay may set checkout cookies if you pay.

Community Guidelines (summary)

Be respectful. Banned: harassment, threats, sexual exploitation, any child sexual content, hate or incitement, impersonation, fraud, doxxing, illegal activity, scams, and coercing people off-platform for prohibited purposes. We may warn, restrict, suspend, terminate, or escalate to authorities. Report from the chat menu; do not use email in an emergency — call 112.

Scholar Verification Policy (summary)

Listing means we reviewed identity and documents submitted to us: identity, education/institution, claimed Imam/Hafiz status, supporting files (stored privately), admin review, then approve / reject / ask for more. Members see a credentials-reviewed mark — not the files, and not a government, university, or religious-authority endorsement. We do not invent titles such as “Certified Hafiz”.

Scholar Agreement (summary)

Applicants warrant true credentials, professional conduct, confidentiality, no harassment or inappropriate relationships, no sharing member data, and compliance with law. Session price ₹299; ilmaah keeps 20%. Fake credentials can mean immediate removal. Scholars who go live for Talk now answer within 60 seconds and write within 3 minutes of payment, or the member is refunded automatically and live status turns off.

Cancellation & refunds

Default price ₹299 per 30-minute chat; ilmaah keeps 20%. Cancelled paid chats are marked for refund review. Refunds to the original method typically 5–10 working days after we mark them done, subject to the payment provider. Scheduled-chat no-shows are reviewed before refund. Talk now: nothing is charged until the scholar accepts; if the scholar does not write within 3 minutes of payment, or a payment arrives after the 3 minutes to pay, the full amount is refunded automatically. support@ilmaah.com

Grievance Redressal

Email for support, privacy, grievances and legal notices: support@ilmaah.com

Grievance Officer: appoint a named person and Indian registered-office address before public launch and publish them in the app Grievance page. We aim to acknowledge ordinary grievances within 24 hours and resolve within 7 days; certain IT Rules content complaints may require 36 hours or 2 hours for intimate imagery.

Security & breach response (summary)

HTTPS/TLS, on-device chat encryption, hashed passwords, database access rules, private scholar documents, restricted admin access. Support does not browse chats as a normal duty. Chat expiry is not the same as deleting 180-day ICT logs. Breach plan: detect, contain, investigate, assess, notify the Data Protection Board and affected people where the DPDP Rules require it, fix, document. CERT-In contact: support@ilmaah.com until a dedicated contact is published.

Intellectual property (summary)

You keep ownership of your messages, photos, scholar profile text, and documents. ilmaah takes only the limited licence needed to operate the service. Copyright complaints: support@ilmaah.com

This webpage is not a substitute for a lawyer review before public launch. GST, entity structure, and marketplace vs own-service classification must be confirmed with a CA and lawyer before paid launch.